Refund policy

Return & Refund Policy

  1. Order Cancellation & Modifications Customers can request to cancel or modify their order strictly within 14 hours of purchase. After this 14-hour window, the order is automatically processed and forwarded to our international suppliers for shipment. Once processed, the order cannot be canceled, stopped, or refunded while in transit. 
  2. Returns & Refunds Eligibility To prevent misuse, we do not accept returns or offer refunds for "buyer's remorse" (e.g., if you simply changed your mind, ordered the wrong size/color, or no longer want the item). Refunds or replacements are ONLY granted under the following circumstances: - The product arrived damaged, broken, or defective.- The product is completely different from what you ordered (wrong item sent).
  3. Proof of Issues To claim a refund or a free replacement for a damaged or incorrect item, you must email us at [yazanelqasim@gmail.com] within 48 hours of delivery. You must provide clear photos and/or a short video showing the defect or the incorrect item along with the shipping label.
  4. Return Shipping Costs If a return is approved by our team, the buyer is fully responsible for paying the return shipping fees to our international supplier's warehouse. Original shipping fees are non-refundable.
  5. Important Note on PayPal Disputes Customer satisfaction is our priority. If you experience any delay or issue with your order, please contact our support team directly at [yazanelqasim@gmail.com] before opening a dispute on PayPal. Opening a dispute before contacting us will delay the resolution process significantly.